Please read these terms carefully before using our website and services.
By accessing and using the PetCareJP website and services, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you should not use our website or services.
We strive to provide accurate product descriptions and pricing on our website. However, we do not warrant that product descriptions, pricing, or other website content is completely accurate or error-free. We reserve the right to correct any inaccuracies or omissions. Product availability is subject to change without notice. All prices are subject to change at any time.
When you place an order through our website, you are making an offer to purchase products at the stated price. We reserve the right to accept or reject your order. Payment must be received before we process and ship your order. We accept various payment methods as displayed on our website.
We ship orders to addresses within Japan. Shipping costs and estimated delivery times are calculated at checkout. While we strive to meet estimated delivery dates, we do not guarantee specific delivery times. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.
Unopened products may be returned within 30 days of purchase for a full refund. Opened food products may be returned within 14 days if your pet does not tolerate the product well. Other opened items are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error. To initiate a return, contact our customer service team.
All products are sold as-is. We make no express or implied warranties regarding product fitness for a particular purpose. We are not responsible for any adverse reactions or health issues that may result from product use. Consult a veterinarian if your pet experiences any health concerns.
You agree to use our website and services for lawful purposes only. You may not use our website to transmit any unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable content. You are responsible for maintaining the confidentiality of your account information and password.
All content on our website, including text, images, graphics, logos, and software, is the property of PetCareJP or our content suppliers. You may not reproduce, distribute, or transmit any content without our written permission.
To the maximum extent permitted by law, PetCareJP is not liable for any indirect, incidental, special, or consequential damages resulting from your use of our website or services. Our total liability shall not exceed the total amount paid by you for products purchased.
You agree to indemnify and hold harmless PetCareJP and its officers, directors, and employees from any claims, damages, or costs arising from your use of our website or violation of these terms.
We reserve the right to modify these Terms of Service at any time. Changes become effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of any modifications.